Frequently Asked Questions

Ordering
Do I need an account to place an order?

No, you can order as a guest. Creating an account helps you track orders and view your order history.
Can I change or cancel my order?

Orders can be modified or cancelled within 48 hours of purchase.
Payment
Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and other secure payment methods.
Are there any extra charges?

All prices are in USD. Your bank may apply exchange rates or fees.
Shipping
Where do you ship from?

We ship from international warehouses.
How long does shipping take?

Processing time: 1–3 business days

Shipping time: 12–15 business days
How can I track my order?

Tracking details will be sent via email once the order has shipped.
Delivery issues
What if I entered the wrong address?

Contact us within 48 hours to update your address.
What if my order is marked as delivered but I haven't received it?

Check with the carrier or your neighbors, then contact us within 7 days.
Returns and refunds
What is your return policy?

We have a 30-day return period.
Who pays for return shipping?

The customer, unless the item is defective.
What if the item is damaged?

Contact us within 7 days and provide proof of damage.
Refunds
Refunds are processed within 5–10 business days.
Security
Is my payment secure?

Yes, secure encrypted payment gateways are used. Contact
Email: service@wuxfer.com

Response time: within 24 hours (business days)